Customer Service Coordinator

Flowly Solutions is hiring for an experienced customer service coordinator for our administrative team.

This will be a Monday through Friday role, no weekend work will be available. There may be occasional overtime required based on customer and business needs. We are flexible on the exact schedule you will be working during the week.

This role is very fast paced and detail oriented. In this role, you will be overseeing all support for customer orders, document preparations, and directly working with multiple teams to ensure accurate and effective customer deliveries. You will be the face of the company, working directly with clients and intaking information with our ERP systems. Prior experience in customer service coordination is preferred but we are willing to train the right candidate.

We are a relocation business specializing in moving, assembling and repair. We offer a variety of other services as well.

Responsibilities:

• Effectively responding to customers to communicate accurate product and order information
• Using our internal ERP systems to manager orders
• Putting together invoices for both domestic and international shipments
• Actively oversee and track deliveries to ensure they are received timely
• Working directly with production, office, and quality teams
• Assisting customers with questions or concerns about their products or order
• Working directly with your supervisor if any issues arise
• Managing RMAs and return authorizations
• Keeping accurate and organized documentation for order history

Qualifications:

• Previous customer service order coordination is preferred but it is not required
• Strong computer literacy and experience using ERP or MRP programs
• Excellent communication skills
• Remaining detail oriented at all time
• Experience using MS Office programs
• Reliable transportation to work
• No formal education is required

Benefits:

• Competitive pay and bonuses are offered for high performing employees
• Pay range from $35.00 - $45.00 per hour depending on experience
• Competitive medical and dental insurance plan
• 401k retirement plans
• Holiday Pay

Flowly Solutions is an EEO - equal opportunity employer