Customer Service Coordinator

We are seeking a Customer Service Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment.

We offer a supportive and friendly work atmosphere, competitive wages and a comprehensive benefits package.

If you’re ready to be part of a dynamic team, apply now and start your career with us today!

Full Time, Tuesday – Saturday, 7:00 am – 3:30 pm

Hourly Rate: $18 - $22 per hour based upon experience

Essential job functions:

• Answering Phones
• General Support to all departments within Operations

Qualifications
We are looking for a Customer Service Coordinator who is organized, detail-oriented, and able to multi-task. The ideal candidate must work well independently as well as in a team setting and be comfortable in a fast-paced environment.

• Retail customer service background
• Skills in conflict resolution
• Excellent customer service and communication skills in person, email and by phone.
• Experience with retail customers and vendors and ability to work closely with peers in a professional office      environment.
• Prior retail/retail office support, preferably in furniture or direct retail customer service.
• Ability to multitask, stay organized and focused.
• Excellent follow up skills are an absolute must
• Strong phone skills, including the ability to listen and offer empathy when necessary.
• Strong PC skills, specifically with Microsoft Windows Operating System, Office Applications and Outlook Email

Benefits
Boston Interiors offers an exceptional environment in which to cultivate and expand your professional talents and a well-balanced, competitive compensation package for employees and their families including:

• Paid Vacation
• Health, Dental, Vision and Disability Insurance
• Employee Assistance Program
• Employee Discounts
• 401K Retirement Plan
• Tuition Reimbursement
• Direct Deposit

About the company
For over 40 years, Boston Interiors has been named Top 100 Furniture Retailer nationwide. Our customers’ loyalty is matched by our team’s dedication and commitment to building relationships and a partnership by bringing their dream space to life. Quality built products, many sourced locally, made by sustainable, ecofriendly companies, has helped to create an excellent reputation as a leading specialty home furnishing retailer in the New England market.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.