Customer Service Coordinator

You’ll delivering amazing customer service through active listening, critical thinking, and genuine care for both customers and colleagues. You will thrive in an upbeat, fast‑paced environment where urgency, accuracy, and focus are essential. By consistently projecting a professional and positive image, embracing feedback, and committing to continuous learning and self‑improvement, you will strengthen our culture and elevate the support experience. You will take ownership of your work and communications while proudly representing Campbell’s Values in everything you do.

WHAT YOU WILL DO…

• Deliver timely, thorough responses to phone and email inquiries from independent distributor partners (IDPs), sales managers, and DSD operations personnel; maintain inquiry tracking.

• Process and support DSD plant or IDP setup changes.

• Initiate plant closes to ensure route orders process correctly, including accelerations as needed.

• Process special IDP orders in a database system.

• Audit transactions daily through integrity reports.

• Correct IDOC errors, interface errors, and open orders.

• Review and address shared email boxes and ServiceNow items daily.

• Test, support, and implement new systems and process changes.

• Document all required work processes.

• Support independent distributors with order management, settlement, plant closes, call documentation, and issue escalation.

• Draft and submit IDP communications.

• Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports.

• Build strong relationships across sales, operations, plants, and independent distributors.

• Provide holiday support and Saturday coverage as needed.

• Complete other job‑related duties as assigned.

WHO YOU WILL WORK WITH…

• Independent Distributor Partners (IDPs) and distributor support teams.

• Sales managers, DSD operations personnel, and cross‑functional sales and operations teams.

• Plant teams, particularly for SAP process support.

WHAT YOU BRING TO THE TABLE… (MUST HAVE)

• Associate Degree or a minimum of 2 years of related experience.

• Strong attention to detail, organization, and ability to balance multiple tasks.

• Urgency, accuracy, and mental focus in a fast‑paced environment.

• Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP).

• Ability to communicate effectively, build comfort with customers, and deliver exceptional service.

• Professionalism, ownership, team focus, and a commitment to continuous learning.

• Ability to sit for extended periods, use a phone and computer, and occasionally lift up to 25 lbs.

IT WOULD BE GREAT IF YOU HAVE… (NICE TO HAVE)

• Experience supporting DSD operations or working with independent distributors.

• Familiarity with IDOC troubleshooting, integrity reporting, and order management systems.

• Experience drafting communications or supporting system implementations.

• Experience providing cross‑functional operational support in a CPG or distribution environment.

• Ability to speak/understand Spanish