Customer Service Coordinator

Job Title

Customer Service Coordinator

Job Description Summary

Manager of the Mailroom and Reception in Jackson-MS

Job Description

Specific Job Functions

1. Responsible for employees meeting all requirements of contract with Entergy Corporation related to mail services in New Orleans, LA.

2. Responsible to interview, hire, discipline and appraise all prospective and current employees.

3. Responsible for tracking and approving employees time off

4. Submitting monthly mailroom and receptionist desk measurements

5. Assure all safety and environmental requirements are enforced and maintained.

6. Assure the security requirements are met.

7. Make Recommendations for improvements in operations, equipment, or customer requirements.

8). Provide ongoing training for staff members.

Primary Job Functions

1. To meet with customer as required to update, inform and report all management and contract requirements.

2. To semi-annually appraise all employees with standard written appraisal.

3. Appraise all new hires during first 90 days of employment.

4. Provide management with monthly reports and all employee issues requiring discipline or written appraisals.

5. To meet with supervisors or mailroom leads to discuss daily or weekly staff or operational issues.

6. Scan & enter admin services invoices

7. Request the funds for postage for Entergy Bldg. mail machine

8. Prepare postage reimbursement

9. Prepare and process O&M invoices

10. Address any vendor related issues

11. Create P.O.s and request new vendor

12. Responsible for managing all Entergy conference rooms, checking equipment and ordering supplies

13. Responsible for ordering paper for convenience copiers and copy center

14. Confirm delivery of payroll checks/advices

Knowledge and Experience Requirements

1. Good organization and leadership skills

2. Must have 5 years of mailroom experiences.

3. Must have full knowledge of Excel and Word

4. Must have good communication skills

5. Overtime may be required in short notice.

6. Must 24/7 communication capabilities (cell phone)

7. Must have dependable transportation

8. Must be willing to travel

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 55,420.00 - $65,200.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”