Customer Service Coordinator

Integrated Power Service (IPS) is looking for a talented Customer Service Coordinator to join our team. As a Customer Service Coordinator for IPS, you will serve as the primary contact for our customers for their entire motor repair experience—from quote through delivery of the motor.  

 Responsibilities & Expectations: 

• Communicate with customers and assist with deciding on rotating apparatus repairs 

• Research and communicate with IPS vendors on parts and part delivery 

• Ensure proper procedures and standards are in place to conform to CSA, ISO, EASA, and IPS Standard of Work (SOW) requirements 

• Assist in achieving financial targets set out by the Annual Operating Plan (AOP) 

• Responsible for developing work plans, operations scheduling, expediting material and time estimates to the work operation Help mediate critical issues with customers 

Qualifications and Competencies: 

• Technical background with electrical and/or mechanical products preferred  

• C.E.T in electrical or mechanical preferred  

• 3 or more years of customer service experience in an industrial environment or equivalent education preferred 

• Excellent interpersonal skills, including the ability to build rapport with current and potential customers 

• Critical attention to detail 

• Excellent communication skills, both oral and written 

• Ability to understand, perform and retain various job-related training 

• Flexible with hours, overtime, and some weekend work  

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives 
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP) 
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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