Customer Service Coordinator

Job Description

1. Welcome service customers on the phone or in person in a genuinely friendly and courteous manner.

2. Manage customer follow-up calls and letters to maintain customer satisfaction. Follow up on NPS hot alert surveys and offer assistance to customers

3. Answer the service department telephone handling inbound and outbound calls and when necessary, transfer calls to the people requested or best suited to take the call and take written messages when the personnel needed are not available.

4. Be courteous and helpful to all customers and obtain immediate assistance for situations needing service management.

5. Update the customer’s service history file according to the procedures specific to the department’s service history system.

6. Maintains a professional attitude and assists management with customer concerns as needed

7. Maintain a level of personal appearance consistent with the standards set by the dealership

8. Employees may be needed at any time to perform other duties as assigned 

Qualifications and Education Requirements

• High School Diploma or equivalent

• Previous call center or customer service experience required 

Preferred Skills

• Excellent communication and organizational skills

• Knowledge of computer systems

• Microsoft office