Customer Service Coordinator

General Summary

The Sales Customer Service Representative will provide frontline support to customers and the sales team by handling inquiries, processing orders, and ensuring customer satisfaction throughout the sales cycle. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with sales, engineering, and operations teams. The successful candidate will act as a key point of contact for customers, managing all aspects of the customer experience including scheduling meetings, coordinating factory tours, and arranging lunches and hospitality for visiting customers. This role also supports the sales team in planning and executing events for sales representatives. The successful candidate will assist with product information, quotations, and post-sales support to enhance the overall customer experience in the HVAC manufacturing industry.

Key Duties/Responsibilities

• Respond      to customer inquiries via phone, email, or in-person, providing timely and      accurate information on HVAC products and services.
• Assist      the sales team with order processing, quotations, and documentation.
• Coordinate      with engineering and production teams to confirm lead times, product      availability, and technical specifications.
• Maintain      customer records, track orders, and update CRM systems to ensure accuracy      of data.
• Support      customers with after-sales needs, including warranty claims, service      requests, and troubleshooting coordination.
• Prepare      and distribute sales reports, order status updates, and related      documentation.
• Assist      in organizing sales presentations, trade shows, and customer meetings as      needed.
• Schedule      and coordinate customer visits, including agendas, meeting logistics, and      factory tours of the Homestead facility.
• Arrange      lunches, hospitality, and other accommodations for customers and visitors      during on-site meetings and tours.
• Support      the planning and execution of events for sales representatives, including      logistics, venue coordination, and materials.
• Handle      administrative tasks such as filing, invoicing support, and      correspondence.
• Communicate      proactively with customers to resolve issues and ensure high levels of      satisfaction.
• Any      other duties as assigned by a supervisor.

Required Qualifications

• Associate      or Bachelor’s degree in Business Administration, Marketing, or related      field preferred.
• Minimum      of 2–4 years of experience in sales support or customer service, ideally      within manufacturing or HVAC industries.
• Strong      interpersonal and communication skills, with a customer-first mindset.
• Proficiency      in Microsoft Office Suite; experience with ERP/CRM systems (such as SAP or      Salesforce) is a plus.
• Excellent      organizational skills and ability to manage multiple tasks simultaneously.
• Strong      problem-solving skills with attention to detail and accuracy.
• Ability      to work effectively in a fast-paced team environment.
• Bilingual      (English/Spanish) preferred but not required.