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Customer Service Coordinator

Job Description - Customer Service Coordinator




Fields Jaguar Land Rover Northfield is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships. 




Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
https://fieldsautogroup.hireology.careers/  


What We Offer


Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k), Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and Wellness, Saturday Lunches, Discounts on products and services; Sundays off.



Responsibilities:



  • Meet and greet customers professionally in-person & on the phone

  • Create and set appointments for service 

  • Provide basic information to callers who have general inquiries

  • Handle customer complaints with integrity and poise

  • Provide general administrative and clerical support, including mailing, scanning, faxing, and copying

  • Maintain office supplies for a specific location


Qualifications:



  • Must be available to work every Saturday

  • Excellent communication and organizational skills

  • Experience using Microsoft Office suite

  • Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously

  • Must be willing to submit to a drug screen & background check


 




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