Nexxt Spine LLC, is a leader in the medical device industry, dedicated to designing, manufacturing, and distributing an expanding portfolio of innovative spinal implants and instruments. We are committed to a culture of innovation, excellence, and employee engagement while delivering solutions that improve patient outcomes and strengthen surgeon and distributor partnerships.
Position Summary
The Customer Service Coordinator is a hands-on role responsible for supporting the day-to-day operations of the company and ensuring superior customer and distributor satisfaction. This position focuses on effective oversight of surgical set management, distributor relationship development, and operational support to drive company growth. The role requires a detail-oriented, proactive individual who thrives in a fast-paced, entrepreneurial environment.
Essential Job Functions
Create and manage Surgeon-Specific Sets based on the unique needs of surgeons and distributors.
Oversee and coordinate replenishment cases to ensure timely and accurate support in the field.
Ensure all customers and distributors have access to the most current instruments.
Build and strengthen long-term distributor relationships to support sustainable growth.
Serve as a subject matter expert in Nexxt Spine products and offerings to address surgeon and distributor needs.
Monitor and manage daily activities to maintain effective surgical set availability and readiness.
Oversee development, implementation, and training on inventory control procedures to ensure field and on-site accuracy.
Investigate and reconcile escalated inventory discrepancies to identify root causes and implement corrective actions.
Coordinate with other departments to maximize customer service effectiveness.
Align customer service activities and initiatives to support and enhance revenue growth and company success.
Qualifications
Strong interpersonal skills with the ability to build trust and partnerships.
Exceptional attention to detail and problem-solving ability.
Advanced analytical and organizational skills.
Proficiency in Microsoft Office (Excel, Word, Outlook).
Excellent written and verbal communication skills.
Self-motivated, proactive, and able to prioritize multiple tasks effectively.
Comfortable working in a fast-paced environment and responding with urgency.
Experience with Business Central or similar ERP systems preferred.
Background in medical devices or other FDA-regulated manufacturing environments is a plus.
Education & Experience
Bachelor’s degree in Business Administration, Finance, Accounting, Engineering, Statistics, or Mathematics preferred.
Job Type
Full-time (On-site)
Monday–Friday schedule, with flexibility required to accommodate coverage across multiple time zones.
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