Customer Service Department Manager

Take on a leadership role at Save More Marketplace as our Customer Service Department Manager! Since 1959, we have been committed to delivering exceptional service to our community. In this pivotal role, you will be responsible for overseeing the entire customer service department, ensuring that our team provides the highest level of service to our customers. You will manage staff training, develop customer service strategies, and implement best practices to enhance operational efficiency and customer satisfaction. If you have a passion for customer service and a strong leadership background, we want to hear from you!

Responsibilities

• Lead and manage the customer service team, fostering a positive and supportive work environment.
• Develop and implement customer service policies and procedures to enhance the customer experience.
• Monitor team performance metrics and customer feedback to identify areas for improvement.
• Train and coach team members to improve their skills and service quality.
• Handle escalated customer issues and ensure timely resolution while maintaining customer satisfaction.
• Collaborate with other departments to align customer service initiatives with overall business goals.
• Prepare reports and presentations for management regarding department performance and customer trends.

• High school diploma or equivalent; degree in business or related field preferred.
• Previous experience in a customer service management role is required.
• Strong leadership skills with the ability to motivate and develop a team.
• Exceptional communication and interpersonal skills.
• Strong analytical skills and ability to interpret data to drive decision-making.
• Ability to thrive in a fast-paced and dynamic retail environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development