Customer Service / Dispatcher

Key Responsibilities:

• Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas. Assists in health and safety incident response as needed


• Manage large volume of inbound and outbound calls.


• Maintain professionalism and composure under stressful conditions.


• Identify customer needs and be able to ask clarifying questions.


• Upsell value added products when applicable to customers.


• Build sustainable relationships with customers, both internal and external.


• Provide sales support to customers.


• Receive orders and schedule them properly.


• Give pricing for COD customers.


• Record customer orders accurately into Command Data system.


• Guide and recommend products for specific applications.


• Work very closely with other team members  to ensure customer commitments can be achieved.


• Record all changes requested by customers accurately and promptly in Command and advise the dispatcher of such changes as soon as they have been recorded.


• Responsible for order accuracy through attention to detail & timely correction to errors.


• Other duties as assigned.

Key Requirements: 

• Strong phone skills -- verbal and active listening.


• Problem solving and analysis skills.


• Team work: Supportive, collaborative and cooperative.


• Detail oriented with strong data entry skills.


• Customer focus and adaptability to the caller. Maintain a professional demeanor with internal and external clients. Maintain a professional and calm attitude under stressful situations.


• Ability to multitask, set priorities and manage time effectively.


• Must be able to work in a high stress and fast paced environment.


• Knowledge of market geography.


• Ability to learn quickly in a highly fluid environment.


• Willingness to Learn business specific computer programs.