Customer Service ECommerce

Customer Service Associate ECommerce

Responsibilities include but are not limited to:

• Process ECommerce orders including shipping paperwork and details


• Deliver exceptional customer service and sales support via phone, email, online chat, & social media


• Receive and answer customer inquiries and concerns, including requests for product information, order tracking, issue resolution, and general information


• Resolve post-order issues such as returns, replacements, delivery status and back orders


• Partner with operations daily 


• Proactively provide solutions 


• Cross train with bulk container Customer Service

Requirements:

To perform the job successfully, an individual should demonstrate the following competencies:

• 1-3 years of experience in the furniture industry highly desired


• Have excellent listening and communication skills


• Have the ability to clearly speak and be understood on the phone


• Have the ability to utilize technology and respond to customers electronically


• Familiarity with Ecommerce platforms


• Demonstrate the ability to multi-task skills to enter accurate data and type while speaking with customers


• Remain calm and able to work under pressure when busy and help other team members


• Self-manage daily tasks and workload


• Show a high level of personal organizational skills


• Creative aptitude and vision to recognize, understand and respond to the needs of customers


• Establish, develop and maintain positive business and customer relationships


• Coordinate sales effort with team members and other departments as needed


• Prioritize inquiries based on level of urgency, identifying matters that require an immediate response


• Other job duties as assigned by management

Minimum Qualifications:

• Experience in Microsoft Word and Excel


• 3+ years in customer service with furniture and Operations is a plus


• Working knowledge of website navigation


• Container Customer Service and/or Logistics experience is a plus


• Furniture or Furniture parts experience is a plus

Pay based on experience; $18-$20/hr.