Customer Service Electrician

Company : Elemental Electric

Job Description - Customer Service Electrician

Company Overview

Elemental Electric is a forward-looking electrical contracting services company, serving both residential and commercial customers throughout the Denver Metro area. We pride ourselves on innovation, professionalism, and quality workmanship, while ensuring our clients receive timely, effective solutions.

Position Overview

We are seeking a Service Call Technician to serve as the first point of response for customer service requests. This role requires a licensed and experienced electrician with strong diagnostic skills who can assess issues on-site, prepare accurate estimates, and when possible, resolve customer needs immediately. The Service Call Technician will embody Elemental’s commitment to customer service excellence while maintaining the highest safety and quality standards.

Key Responsibilities

Respond to scheduled and emergency service call requests in a professional and timely manner.
Diagnose electrical issues, provide detailed estimates, and explain recommended solutions to clients.
Perform minor to medium-scale repairs and installations on the spot, when feasible.
Document service calls, labor, materials used, and customer approvals.
Maintain company service vehicle, tools, and equipment.
Ensure compliance with NEC, state, and local codes.
Uphold Elemental Electric’s standards of safety, professionalism, and customer service.

Qualifications

Active Residential Wireman License with significant service call experience, or equivalent.
Minimum 3–5 years of electrical experience, with at least 2 years in customer-facing service roles.
Strong troubleshooting and diagnostic skills across residential and light commercial systems.
Excellent communication and customer service skills, including ability to explain technical information in simple terms.
Ability to manage multiple service calls, prioritize workload, and work independently.
Clean driving record and valid Colorado driver’s license.

Benefits

Competitive compensation with weekly pay.
Comprehensive medical, dental, and vision plans.
401(k) plan with immediate company match.
Disability insurance coverage.
Career development through specialized training programs up to $2,100.

Why Join Elemental Electric?

At Elemental Electric, we combine technical expertise with exceptional customer care. As a Service Call Technician, you’ll be empowered to make quick, impactful decisions that solve client problems and strengthen our reputation. We offer stability, growth, and a supportive environment where your skills and professionalism will be valued.

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Customer Service Electrician

Job Description - Customer Service Electrician

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