Customer Service Engineer

Requirements

• Commission prototypes and repeat projects at customer facilities, including installation support, diagnosis, data collection and dissemination to internal teams.
  
• Coordinate with internal teams for product testing or troubleshooting related to engineering, production and manufacturing efforts.
  
• Communicate and coordinate with customer/stakeholders on field service and support matters.
  
• Diagnose commissioned equipment at customer sites and attend to customer support requests through phone, email or on-site support.
  
• Document commissioning and field service activities for customer reports and internal records.
  
• Evaluate options, propose solutions and make decisions when required.
  
• Support new and prototype testing as required and other operational needs of the business.
  

Supervisory Responsibilities

This position has no direct supervisory responsibilities. Candidate must be able to lead a team both on and off-site.

Skills, Experience, Education, and Abilities

• Engineering Degree (Mechanical/Electrical) with 5 years experience desirable.
  
• Ability to read schematics, engineering drawings and technical data sheets.
  
• Ability to use data acquisition and diagnostic instrumentation.
  
• Hands-on experience with rotating machinery and variable frequency drives a plus.
  
• System integration experience with electro-mechanical systems a plus.
  
• RS-232/485 communication and MODBUS protocols.
  
• DSP based buck/boost converters, AC-DC conversion equipment, motor drives.
  
• Strong written and oral communication skills.
  
• Comfort in technical communication required for customer support and training.
  

Intangibles Sought

• Team player with ability to lead and learn.
  
• Willingness to work with experienced specialized engineers for diagnostics and troubleshooting.
  
• Strong interpersonal skills.
  
• Integrity and honesty.
  
• Flexibility.
  
• Accountability.
  

Physical Demands

Time will be split between office, shop floor and customer sites. Candidate must be comfortable with travel approximately 50% of the time, up to 70% during periods of heavy off-site support.

Benefits