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Customer Service Engineer(A Group MLB PE 02 )-Houston,TX

icon building Company : Foxconn Industrial Internet
icon briefcase Job Type : Full Time
icon geo-alt Houston, Tx

Job Description - Customer Service Engineer(A Group MLB PE 02 )-Houston,TX


Purpose of the position
We are seeking a proactive and detail-oriented Process Improvement & Operations Support Specialist to play a key role in enhancing manufacturing efficiency and supporting critical operations. This position focuses on driving process improvements during New Product Introduction (NPI) builds, optimizing product yield during volume production (Operations builds), and effectively coordinating critical issues. The ideal candidate will bridge technical process knowledge with project coordination and customer communication.
Duties and Responsibilities
NPI Process Leadership:
    * Lead the coordination and execution of Design of Experiments (DOE) to validate process improvements during New Product Introduction (NPI) builds.
    * Drive the implementation of new methods, materials, and process innovations for NPI builds.
Production Yield Optimization:
    * Spearhead yield improvement initiatives and activities during volume production (Operations builds).
    * Analyze yield data, identify root causes of defects, and implement corrective actions.
Customer & Stakeholder Coordination:
    * Facilitate customer meetings, prepare performance reports, and meticulously track action items to resolution.
    * Serve as a primary point of contact for customer service-related activities during Operations builds.
Critical Issue Management:
    * Take ownership of coordinating and managing various critical issues or special projects.
    * Track progress, escalate roadblocks, and ensure timely resolution.
General Duties:
    * Perform other duties as assigned by management to support departmental and company goals.
Education and work experience
Education:
    * Bachelor's degree in Automation, Electronics Engineering, Manufacturing Engineering, or a closely related technical field.
* **Experience:**
    * 1-3 years of hands-on experience in SMT (Surface Mount Technology) processes or within a related electronics manufacturing environment.
    * Demonstrated experience in process improvement, yield enhancement, or project coordination within manufacturing.
Preferred Qualifications:
    *Strongly Preferred:** Proven project management (PM) experience, including planning, execution, and tracking.
    * Experience with Design of Experiments (DOE) methodology.
    * Excellent organizational skills with the ability to manage multiple priorities effectively.
    * Strong problem-solving and analytical abilities.
    * Proficient communication and interpersonal skills, with experience interacting with customers and cross-functional teams.
    * Ability to work independently and as part of a collaborative team.

Supervision
Regular Job Progress Report..
Working conditions
  • Office-based role, fast-paced work environment
  • This position must be able to respond to after-hour emergencies and be available to work non-core hours or overtime to complete various projects without interruption to operations.
Updated:  June 2025

 
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