Customer Service Experience Agent

Join the Buzz at ProForce!

Job Title: Customer Experience Specialist - Call Center Champion

Location: Boca Raton, FL (fully onsite)

Job Type: Full-Time

Reports To: Call Center Supervisor

About Us:

At ProForce, we don’t just eliminate pests—we protect homes and build peace of mind. Our mission? Provide eco-friendly, people-first pest control with top-tier service that makes customers feel like VIPs. As one of the Southeast’s fastest-growing pest control companies, we’re expanding—and we want you to grow with us.

We're not your average company. We're high-energy, team-focused, and obsessed with results and relationships. Sound like your vibe? Keep reading.

Are You the Calm in the Chaos?
Do you have a passion for people and a knack for turning problems into solutions? At ProForce, we’re looking for energetic, empathetic communicators to join our Customer Experience Team—the frontline heroes who make sure our customers feel heard, helped, and happy.

We're not just handling calls. We're delivering moments of magic in every interaction. If you're ready to be the voice of confidence, clarity, and calm—this is your moment.

What You’ll Be Doing (AKA Your Mission):

Be the Voice of ProForce

• Stay logged into our Five9 call system and ready to jump in.
• Keep those calls moving and queues grooving—quick answers, minimal idle time.
• Stick to your assigned schedule, breaks, and lunches like the dependable rockstar you are.

Crush Call Metrics Like a Boss

• Hit targets like Average Handle Time, After Call Work, and First Call Resolution.
• Take feedback like a champ and turn coaching into gold.
• Log every call with care—CRM accuracy is your secret weapon.

Deliver 5-Star Service, Every Time

• Bring empathy, professionalism, and problem-solving prowess to every interaction.
• Follow our call flow, tone guidelines, and scripts—while still making each conversation feel uniquely you.
• Leave every customer saying, “Wow, that was easy.”

Master Escalations (or Prevent Them!)

• Resolve issues like a legend on the first call.
• Know when to escalate and follow our playbook perfectly.
• Learn from tricky calls to become even more unstoppable.

Be a Team Player & Lifelong Learner

• Show up, speak up, and stay in the loop on product updates and promos.
• Participate in team huddles, 1:1s, and training sessions (yes, they’re worth it).
• Share what you know—it makes everyone better.

Be On Time & On Point

• Clock in and out with precision using Paylocity.
• Respect our attendance and break policies like the professional you are.
• Let your lead know if life happens (because it does).

Collaborate Across the Hive

• Work with Sales, Field Teams, and more to keep things buzzing smoothly.
• Bring insights to the table—trends, recurring issues, and fresh ideas.
• Embrace feedback and chase personal growth like it’s your job (because it is).

Bring the Energy

• Live and breathe our core values: Integrity, Accountability, and Customer Love.
• Join in on team contests, shout-outs, and just-for-fun stuff.
• Lift others up and help us create a culture that’s as fun as it is fierce.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

What You Bring:

• High school diploma or GED (we love grads!).
• Call center or customer service experience? Huge plus.
• Natural communicator with a knack for empathy and active listening.
• Quick thinker with calm confidence—even in high-stress calls.
• Tech-savvy with CRMs and digital tools (FieldRoutes knowledge = bonus points).
• Multilingual? Pest-savvy? Even better.

What’s In It For You:

• Competitive base pay + commission + bonus opportunities
• Health, dental & vision insurance
• Paid holidays and PTO (yes, time to recharge!)
• 401(k) with company match
• Ongoing training, mentorship, and career growth
• A culture that’s collaborative, driven, and downright fun

Ready to Join the Hive? 

If you’re the kind of person who loves a challenge, thrives in fast-paced environments, and believes every customer deserves VIP treatment—let’s talk. Apply now and help us keep the Southeast pest-free and customer-happy—one conversation at a time.

Equal Employment Opportunity:

ProForce Pest Control is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also accommodate disabilities and pregnancy-related needs as required by law.