Customer Service - Export VIP

Customer Service - Export VIP

MSC USA - Tempe

46,000.00 - 55,000.00 USD

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job summary
The Export VIP Clerk must meet the customer service expectationsrequired by the Department for the VIP customers. Ensures timely andsmooth process of cargo while providing outstanding personalized customerservice to clients.

Essential functions
- Processes booking request from clients per booking procedure.
- Handles emails & phone calls protocol per customer service procedure.
- Issues needed EMC based on manifest corrector procedure.
- Ensures bookings are rated in the link correctly. Can communicate rate discrepancies.
- Understands account contracts to communicate rates, free time, and stipulations.
- Completes a daily productivity report as part of the tasks assigned by Department.
- Establishes and maintains good relationships with customers (email/phone and F2F meetings).
- Assists and resolves customer inquiries.
- Coordinates with the different departments in the US and overseas to ensure smooth loading / unloading process.
- Manages day to day operations of the assigned accounts.
- Analyzes and discusses with management responses to customer's scorecards and KPI reports on MSC performance.
- Assists Finance department in collection of outstanding invoices.
- Serves as a liaison between overseas offices, different MSC departments, vendors, and customers (is the face of MSC in the eyes of the accounts.)
- Gathers and maintains proficient knowledge of the market and the maritime industry.
- Understands department's procedures and flows.
- Follows MSC policies, procedures, and core values.
- Performs other duties, as assigned.

Requiredskills, experience, education
- Bachelor's degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- English: advanced
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software

Physical Demands
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time

Work Authorization
Authorization to work in the U.S

What We Offer
Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one: Short Term Disability Insurance
401K Plan - 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

Mediterranean Shipping Company (MSC) is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. The company has evolved from a one vessel operation into a globally respected business with a 700-vessel fleet and over 110,000 staff providing timely delivery of goods and services to customers of all industries and sizes. Present in 155 countries through 600 offices, MSC calls at 500 ports on 250+ trade routes, carrying some 23 million TEU (twenty-foot equivalent units) annually. MSC's activities now include overland transportation, logistics and a growing portfolio of port terminal investments.Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

MSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc.provides equal employment opportunities to all employees and applicants foremployment and prohibits discrimination and harassment of any type withoutregard to race, color, religion, age, sex, national origin, disability status,genetics, protected veteran status, sexual orientation, gender identity orexpression, or any other characteristic protected by federal, state, or locallaws.