Customer Service Field Technician- REMOTE WITH TRAVEL

REMOTE WITH TRAVEL TO CUSTOMERS WITHIN SURROUNDING AREAS/ STATES OF PHOENIX, AZ 

The Customer Service Technician plays a vital role in ensuring the reliability and performance of LayerZero’s Power Systems, Inc . This position involves hands-on service, technical support, and customer interaction, both on-site and remotely. The ideal candidate will have strong electrical troubleshooting skills, a commitment to safety, and a customer-first mindset.

PRIMARY DUTIES:

Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:

o Static transfer switches

o Power distribution equipment

o Remote power panels

· Provide customer support while on site and via email and phone

· Maintain timely and detailed service records in the LayerZero system

· Provide emergency responses for critical incidents

· Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response

EXPERIENCE, SKILLS & EDUCATION:

· Service experience with electric power systems – Required.

· Electrical and electronic troubleshooting skills – Required.

· Ability to read diagrams and schematics – Required.

· Familiarity with programming printed circuit boards via PC based programs – Required.

· Safety awareness and electrical PPE knowledge – Required.

· Associate degree in electrical field – Preferred. 

· Electronics or electrical training from military service – Preferred.

· Clean driving record – Required.

· US Citizenship or C1 Permanent Resident Alien status - Required. 

WORK LOCATION:

· Training to be conducted at LayerZero Headquarters in Aurora, Ohio. 

· Field service work is performed at customer sites through the US and Canada. Travel is required.

· At times, weekend or possibly holiday work will be required. 

COMPENSATION & BENEFITS PACKAGE:

· Salary non-exempt status. 

· Group health, vision and dental benefits. 

· Competitive 401k match; generous paid time off; simplified travel expense processing 

 LayerZero Power Systems, Inc. will provide equal employment opportunity without regard to race, color, religion, sex, age, national origin, disability, marital status, ancestry, or status as a veteran, as defined and required by law. This policy applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable national, state, and local laws (i.e. Civil Rights Act, Human Rights Act, European Convention on Human Rights).