Customer Service Lead

· Answer incoming calls and emails in an efficient professional manner

· Identify and resolve customer questions, concerns, and overall needs

· Assist asst. manager with scheduling needs

-Cash Handling

· Provide accurate answers and solutions to customer inquiries

· Address customer complaints in a compassionate and patient manner

· Redirect customers to appropriate teams and/or departments as needed

· Help sales team generate leads, identify potential leads and forward to sales reps

· Check voicemail inboxes and return calls in a timely manner

· Develop professional relationships with ongoing customers through excellent customer service.

· Follow-up with callers on complaint and/or question resolution status.

· Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction.

· Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.

· Follow company communication procedures, policies, and guidelines at all times.

· Perform each duty above with our customers’ satisfaction as the number one priority.

· Assist team members with any inquiries. 

· Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent vocational training certificate 
•  Must be able to work alone in the store for long periods of time (or full shifts as needed).
• Meet legal and company policy age requirements to perform job functions. 18+
• Authorization to work in the United States or the ability to obtain the same.
• High standard of integrity and reliability.

Required Skills / Abilities:

· Displays strong creative background, able to suggest alternatives, and be open to suggestion. 

· Must display strong leadership skills. 

· Able to verbally give clear instructions in a respectful, professional manner. 

· Create a motivational environment.

· Able to open, close, work mid shift on rotation. Holidays

· Excellent attention to details.

· Demonstrate ability to work independently, be an organized, creative self-starter and efficient in a constantly evolving environment.

· Ability to manage team efficiently; setting up the team for success.

· Ability to manage and successfully manage and execute multiple tasks simultaneously.

Physical Requirements:

· Able to physically lift 50 pounds or more.

· Must be able to push and pull equipment of various sizes and weights.

· Able to stand and exert well-paced mobility as well as bend, reach, twist and squat.

· Ability to work the necessary shifts in hot, noisy, and close conditions.

· Able to work with various fresh products, without negative allergic consequences.