Customer Service Lead

Customer Service Lead 

Job Summary
The Customer Service Lead ensures exceptional customer service through coaching and leading by example. The Customer Service Lead exercises excellent judgement in handling various situations. This position includes overseeing handling bank transfers, assisting with online accounts, completing transactions, and answering banking or financial related questions. 

Primary Location/Schedule: 

· 3050 S. Delaware Ave., Springfield, MO 65804 

· Schedule: Monday – Friday, 7:30 am - 6:00 pm; Alternating Saturdays 9:00 am to 12:00 pm

· Full-time: 40 hours per week average

Position Requirements: 

· High school diploma or equivalent, or combination of education and relevant experience

· Two or more years of retail banking experience preferred

· A minimum of one year of clerical and customer service experience required

· Two or more years of team leadership experience preferred

· Excellent customer service and strong communication skills 

· Strong mathematical, problem-solving and computer skills

· Basic knowledge of banking operations preferred 

· Effective multi-tasking and organizational skills

· Willingness to proactively cross-sell bank products & services 

To Apply: 

• Complete an OMB Bank application at https://www.ombbank.com/about/careers
• Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information

Employee Benefits: 

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: PTO, Military, Bereavement, and Jury Duty
• Full and partially paid insurance plans: life w/AD&D, disability, medical, and dental
• Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Discounted financial service fees on select OMB products and services
• Plus more

Futures made brighter.  Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service.  We offer our customers the latest in banking products and services combined with old-fashioned customer service.  We are committed to giving our customers the kindness, courtesy, and professionalism they deserve.  This philosophy has resulted in our growth from one bank in Springfield to ten banks in Springfield and the surrounding communities.

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

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