Customer Service Liaison

OWC Job Description

JOB TITLE:  Customer Service Liaison

DEPARTMENT: Marketing

SUPERVISOR: Employment Manager

General Job Description:

Oversight of all donations and OWC Secondhand Treasures. Work closely with a team of individuals and staff from the Transitional department sourcing stylish clothing & household items of good quality to be sold in OWC Secondhand Treasures. Daily posting of OWC products and donations to our online store/eBay/Etsy.

DUTIES AND RESPONSIBILITIES:

• E-commerce lead
• Intake and disbursement of all In-Kind donations
• Processing & pricing of all items being sent to the      Second-Hand Treasures
• Rotate merchandise on online store/eBay/Etsy according to the seasons 
• Posting on social media as it pertains to your position
• Responsible for customer orders received online and the follow      though of sale including shipping and correspondence with customers
• Seeking donations for our raffle and fundraising needs and      input in Donorview, sending out acknowledgments to donors for their      support 
• Monthly schedule of goals to the employment manager 
• Updates to the employment manager as requested
• Maintain Donorview data base regarding in-kind
• Point person in the operation of the” Gifts of OWC, Secondhand      Treasures” 
• Follow all OWC branding guidelines
• Assist with video productions for OWC needs
• Be involved in OWC fundraising events
• Be a team player 

· Learn & follow all policy & procedures of the agency

· Learn and follow all safety & emergency procedures for the agency

· Participate in all company fundraisers and events

· Perform other duties as assigned, or as they arise

· Must be able to work a minimum of 2 Saturdays per month on a rotating basis 

· Follow social media advertising and schedules

TYPICAL WORKDAY: 

· Check messages for social media and eBay

· Get any orders sent out that day

· Update sales book 

· Update listings, pictures and online products for the online store/eBay/Etsy

· Social post for the store

· Every Friday – Put out a featured product post aimed at the following week

WEEKLY DUTIES: 

· Look forward on calendar

· Plan ahead for seasonal items, and holidays

· Create plan/scheme for upcoming holidays and/or seasonal changes 

MONTHLY DUTIES: 

· Push items that are not gaining traction

· Up promotions

· Email promotions 

· Donorview - alerts and sales 

· Cycle out products on the online store

· Create a basic post for the Secondhand store on Facebook, Instagram, and other social media’s

· Change out both window displays

QUALIFICATIONS FOR THE JOB:

Degree in Marketing or similar field, minimum of two (2) years’ work experience in human service or other relevant area. Level of education can be substituted with additional experience, minimum two (2) supervisory experiences. Valid driver’s license, auto insurance. First Aid, CPR, a plus, Proven Marketing skills and aptitude. Exceptional social media skills and knowledge, website design experience a plus.

KEY COMPETENCIES:

Media production, using social media as fundraising tool, marketing. Have the ablity to: follow projects through, be a team player, interact with and persuade the community (sales), hold a flexible work schedule, excellent computer and verbal skills, reliable, able to multi-task and able to work independently for the benefit of OWC, have strong social media skills and represent yourself in a proffessional manner always (business casual). 

PHYSICAL REQUIREMENTS:

Must be able to lift a minimum of 40 pounds