Customer Service Manager

Join Save More Marketplace as our Customer Service Manager and play a vital role in enhancing the shopping experience for our valued customers! Established in 1959, we have always strived to provide top-notch service and quality products to our community. In this position, you will be responsible for overseeing all customer service operations, developing strategies to improve service quality, and leading a dedicated team of customer service associates. Your focus will be on customer satisfaction and operational efficiency, ensuring that our team exceeds expectations. If you are passionate about customer service and have the experience to lead a team, we invite you to apply!

Responsibilities

• Manage daily operations of the customer service department to ensure exceptional service delivery.
• Develop, implement, and evaluate customer service policies and procedures.
• Train, mentor, and supervise customer service staff, fostering a culture of excellence.
• Address and resolve escalated customer concerns and complaints with professionalism and care.
• Analyze customer service metrics and feedback to identify trends and areas for improvement.
• Collaborate with other departments to develop initiatives that enhance customer satisfaction.
• Prepare and present reports on service performance and customer insights to management.

• High school diploma or equivalent; a degree in business administration or related field is preferable.
• Proven experience in customer service management, with strong leadership skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong analytical skills and ability to interpret customer data effectively.
• Ability to motivate and inspire a team to deliver outstanding service.
• Adaptability to thrive in a fast-paced retail environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development