Customer Service Manager

US Applicants Only

Overview

We are seeking a dedicated and experienced individual to lead our customer service team. This position is essential in ensuring that our clients receive exceptional service and support, contributing to the overall success of the organisation.

Key Responsibilities

• Manage and oversee daily operations of the customer service department.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Train, mentor, and evaluate customer service representatives to promote a high-performance culture.
• Handle escalated customer inquiries and resolve complex issues effectively.
• Monitor customer feedback and implement improvements based on trends and insights.

Requirements

• Proven experience in a customer service management role.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyse data and make informed decisions to improve service levels.
• Proficiency in customer service software and Microsoft Office Suite.

Nice to have

• Experience in the energy or industrial sector.
• Knowledge of CRM systems.
• Multilingual capabilities.