Customer Service Manager

Job Title: Customer Service Manager

Company Overview:
Amwaste LLC is a growing company in the Waste Services Industry, dedicated to providing exceptional service and innovative solutions to our clients. We are seeking a motivated and experienced Customer Service Manager to lead our customer service team and enhance our customer experience.

Qualifications:

- Proven experience in a customer service management role, preferably in the waste services or related industry.

- Dialpad experience recommended

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Proficient in customer service software and Microsoft Office Suite.

- Ability to analyze data and make informed decisions.

- Strong problem-solving skills and a customer-focused mindset.

Skills:

- Leadership and team management

- Excellent communication skills

- Customer-focused approach

- Problem-solving abilities

- Data analysis and reporting

- Proficiency in customer service software

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about customer service and want to make a difference in the waste services industry, we encourage you to apply.

Job Responsibilities:

- Oversee the daily operations of the customer service department, ensuring high-quality service delivery.

- Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.

- Train, mentor, and manage customer service representatives, fostering a positive and productive work environment.

- Handle escalated customer inquiries and complaints, providing effective resolutions in a timely manner.

- Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.

- Collaborate with other departments to ensure seamless service delivery and address customer needs.

- Prepare and present reports on customer service performance to senior management.