$60,000 - $70,000 a year
About the Role:
We’re looking for a Customer Service Manager to lead and inspire our support team, ensuring every customer interaction is positive, efficient, and effective. You’ll oversee daily operations, coach and develop team members, and collaborate across departments to improve customer satisfaction and retention.
Key Responsibilities:
Lead, mentor, and motivate a team of customer service representatives
Monitor KPIs and service metrics, identifying opportunities for improvement
Develop and implement customer service policies and best practices
Handle escalated customer inquiries and resolve complex issues
Collaborate with product and operations teams to improve the customer journey
Provide regular reporting on team performance and customer feedback
Qualifications:
3+ years of customer service management or supervisory experience
Strong leadership, coaching, and conflict-resolution skills
Excellent communication and interpersonal abilities
Proven track record of improving customer satisfaction and efficiency
Experience with CRM and support software (e.g., Zendesk, Salesforce, HubSpot)
Why Join Us?
Competitive salary and benefits
Growth opportunities in a supportive, team-oriented culture
A chance to make a real impact on the customer experience
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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