Customer Service Manager (Commercial Construction Industry)

Customer Service Manager (Commercial Construction Industry)
Location: Phoenix, AZ (100% In-Office)
Salary: $85,000 - $95,000 + Profit Sharing Bonus Potential
Benefits: 100%-paid Medical/Dental/Vision for family, 401k w/ 25% match, PTO
Job Type: Full-Time
Typical Hours: Monday–Friday 6:00 AM – 4:00 PM
Travel: Occasional travel for training
Start Date: ASAP
Sponsorship is not available
Relocation assistance is available

Customer Service Manager (Commercial Construction Industry) Description

Our client, a leading Commercial HVAC manufacturing company, is seeking a Customer Service Manager to join their team in Phoenix, AZ. This is a hands-on leadership role managing a team of 4 and overseeing the daily operations of the customer service, inside sales, and programming departments. Your goal is to ensure seamless, timely, and accurate service that consistently exceeds expectations. You will serve as the central hub for communication between internal departments and customers.

Successful candidates will have a strong customer service background in Commercial Construction or related industries, excellent leadership skills, and a proactive, solution-oriented mindset. You must thrive in fast-paced environments where no two days are alike and possess the organizational prowess to manage shifting priorities while mentoring and motivating your team. This is a great opportunity for a skilled leader to make a visible impact at a growing company with a people-first culture and a deep commitment to integrity, service, and operational excellence.

Customer Service Manager (Commercial Construction Industry) Responsibilities

•    Manage daily operations of CSRs, inside sales, and programming teams
•    Review and prioritize quotes and ensure timely follow-up
•    Ensure accurate order processing and shop schedule alignment
•    Oversee quality control and resolve customer delivery issues
•    Coordinate with shop, sales, shipping, and foremen to resolve delays
•    Monitor KPIs and lead continuous improvement efforts
•    Lead and participate in team meetings and training sessions
•    Act as point of contact between internal teams and customers
•    Ensure SOPs are followed and orders entered accurately in Epicor
•    Promote a culture of service, teamwork, and accountability

Customer Service Manager (Commercial Construction Industry) Qualifications

•    5+ years of Commercial Construction-related industry experience required
•    3+ years of customer service experience required
•    3+ years of management/leadership experience required
•    ERP system experience required