Customer Service Manager - Operations (Hybrid)

Mosquito & Pest Authority is seeking a highly organized Customer Service Manager - Operations (Hybrid) to support customer service, sales coordination, and day-to-day office operations for our Wilmington, NC market.

This role is ideal for someone who enjoys working cross-functionally with a team, balancing customer care with operational responsibility, and staying hands-on in a fast-paced environment.

What You’ll Do

• Support and coordinate customer service operations for the Wilmington location

• Handle routing, scheduling, and daily logistics

• Manage accounts receivable, invoicing, and billing accuracy

• Support customer retention and service recommendations when appropriate

• Coordinate local marketing initiatives and attend community events as needed

• Monitor customer feedback and help implement service improvements

• Respond to customer inquiries via phone, email, and text

• Assist with HR and administrative tasks as assigned

Why Join Us

• Hybrid work environment (local presence required)

• Paid training and structured onboarding

• Competitive salary (listed in posting)

• Retirement plans and work/life balance focus

• Supportive, collaborative team culture

Mosquito & Pest Authority is part of Main Line Brands, a growing organization recognized as a leader in the home services industry.

• Must live in or near Wilmington, NC

• Customer service experience with a sales-focused mindset

• Strong organization, attention to detail, and time management

• Confident communicator (phone, email, text)

• Professional communicator with a customer-first approach

• Ability to multitask and stay calm under pressure

• Experience with routing, scheduling, or logistics is a plus