Customer Service Manager - Unlimited Growth Potential

Skills Required   

Strong verbal, written, and listening communication skills Excellent customers services acumen and skills Excellent interpersonal skills and demeanor Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Workspace applications such as Gmail, Sheets, Docs, and Drive. Proficient in the use of various Agency databases and applications such as the Customer Service Center (Ticketing System), Genesys (call routing/call flow, call recording & agent logged time).   

Skills Preferred  

Upskill Opportunities: Learn agency and division policies and procedures Master division, and team goals and objectives Learn License Registration and Collections processes for all tax types Knowledge of theories and practices of good customer service and phone etiquette Understanding of basic accounting principles and mathematical functions Understanding of key production leading and lagging indicators in customer experience solutioning;  

Experience Required     

Minimum of five years related experience in customer service, legal, financial, tax, banking, or similar field of work. 

Experience Preferred    

Call Center Management Preferred..