Customer Service Manager - Urgent Hiring

We are searching for an expert Customer Service Manager to join our dynamic team at Wegmans Food Markets in Williamsville NY US
Growing your career as a Full Time Customer Service Manager is a terrific opportunity to develop productive skills.
If you are strong in creativity, persuasion and have the right initiative for the job, then apply for the position of Customer Service Manager at Wegmans Food Markets today!

Schedule: Full time
Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am
Age Requirement: Must be 18 years or older
Location: Williamsville, NY
Address: 5275 Sheridan Drive
Pay: $21 - $22.50 / hour
Job Posting: 05/06/2024
Job Posting End: 05/17/2024
Job ID:R0208938

We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.  Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.  You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs.  If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications

• 1 or more years of work experience, preferably in customer service, or a college degree
• Computer skills
• Proven ability to multi-task and handle interruptions in a fast-paced environment

Preferred Qualifications

• Experience leading a team
• Ability to quickly learn and adapt to new situations and subject matters

Benefits of working as a Customer Service Manager in Williamsville NY US:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package