Customer Service - Materials Planner

Job Overview

The Customer Service - Materials Planner is responsible for data entry, entering customer orders and forecast on a weekly basis, resolving issues, facilitating customer requests, and coordinating on-time delivery. As a Customer Service - Materials Planner, you will be working independently as well as part of a team. This role will build and maintain a win-win relationship with customer contacts through both phone and email correspondence and solve day-to-day issues.

Essential Functions

This job will be expected to complete the following functions. This is not an all-inclusive list. This job may be assigned other functions or tasks. This is meant to be a general description of the most essential functions only.

• Review, process, and monitor customer orders and forecasts for assigned customers
• Manage incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, and tracking/shipping information
• Manage all ongoing business matters for assigned customer accounts
• Provide world class customer service to exceed customer expectations
• Resolve customer complaints verbally and electronically via email
• Maintaining EDI feeds and connections for multiple customers
• Initiate and expedite production with supply chain team based on customer requirements
• Escalate customer issues to Quality Manager as needed
• Other duties as assigned

Requirements (Education, Certifications, Knowledge, Skills, and Abilities):

• 5 years of relevant work experience, preferably with a focus on customer service
• Bachelor’s degree, preferred
• Experience with EDI
• Outstanding Interpersonal Skills
• Strong Written and Verbal Skills Required
• Strong problem-solving skills
• Self-starter with attention to detail and organizational skills
• Capable of Forming and Maintaining Relationships with Customers
• Proficiency in Microsoft Office Suite and strong knowledge of Excel
• Strong Understanding of Global Supply Chain, including ocean and air shipments
• Knowledge of Microsoft Great Plains Software, preferred