Customer Service Officer

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a dedicated Customer Service Officer to provide professional support to customers, ensure high-quality service delivery, and help maintain strong customer relationships. This role is ideal for individuals who are detail-oriented, solution-focused, and passionate about customer satisfaction.

Responsibilities

• Resolve customer concerns efficiently and escalate complex issues when needed.
• Maintain accurate records of customer interactions and service requests.
• Ensure timely follow-up to support customer satisfaction.
• Support customer retention and engagement initiatives.
• Collaborate with internal teams to improve service quality.
• Uphold company standards for professionalism and customer care.
• Assist with administrative tasks related to customer service operations.

• High school diploma or equivalent required.
• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Customer-focused mindset with a professional attitude.
• Ability to work effectively in a fast-paced environment.
• Attention to detail and reliability.

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience