Customer Service Operations Supervisor

At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms and lifelong support we are driving lasting success for your business.

With more than 4,000 assembly and test systems in use worldwide, our team of over 800 qualified employees have unique process expertise and the rigor for complex project management in a wide range of industries. Mikron experts will work closely with you to design an automated assembly system that meets your unique, industry-specific processes, whether for high-volume, medium-volume or lab-scale production. Mikron's standard systems are scalable and customizable to meet your current needs and adapt to future production requirements, without the need for costly and extensive future upgrades.

The Customer Service Operations Supervisor provides hands-on team leadership and is responsible for overseeing all activities of the assigned PM’s and ME’s. They are also responsible for the successful preparation and execution of Mikron Customer Service projects; to include delivery time, quality, cost, and customer satisfaction. This role is also accountable for overseeing activities to meet project expectations, for providing on-time updated project financial information, and status reports as requested.

DUTIES AND RESPONSIBILITIES:

• Assign new CUS projects to PM’s and ME’s in SalesForce 
• Weekly review of the Mechanical Engineering projects, monitor progress, and provide feedback
• Responsible for supervising the CUS ME team through the design, assembly, debug, and execution phases of any Customer Service projects
• Weekly review of ongoing projects with PM’s to identify areas of risk in order to mitigate project impact
• Responsible for successful execution project activities to meet the budget, quality, and timelines as defined in the project proposal and cost sheets
• Collaborate with other CUS supervisors and Functional Managers to streamline activities and share technical difficulties/lessons learned.
• Support team during CUS projects at the customer site as needed
• Support customers, at site, as required
• Lead re-occurring team meetings by each role 
• Responsible for accurate project invoicing of CUS projects, the completion customer satisfaction surveys, and execution of post mortem meetings of projects upon their conclusion. 
• Responsible for mechanical design post mortems and implementation of corrective actions
• Ensure Customer Service calendar and SalesForce is accurate and kept up to date to reflect ongoing projects and priorities. 
• Able to organize and lead large meetings with customers, suppliers, and Mikron Team members including leading internal/external project design reviews
• Establish a partnership relationship with the customer at all times.
• Capable to work with excel cost sheets and understand the formulas and the data behind the summaries. 
• Capable to work with Microsoft Project and deliver estimated timelines to customers. 
• Collaborate with Key Account Managers and other CUS Supervisors for project execution activities
• Supports Department Manager in employee matters such as performance feedback, performance management, mentoring, goal setting, corrective action, and discipline.
• Provides feedback to the Employee or Manager (technical and behavior)
• Responsible to respond to customers in less than 24 hours for normal requests and within 1 hour for down type situations
• Support distribution of Sales Force cases to team members and keep Salesforce system up to date 
• Ensure Customer Service calendar and SalesForce is accurate and kept up to date to reflect ongoing projects and priorities. 
• Ability to Multi-task. Be able to handle multiple tasks at the same time, and be able to self manage time constraints
• Support Customer Service personnel- Applications, Engineering, Sales, Customer support, and Parts
• Demonstrate knowledge of the ERP system, Electrical BOM creation, electrical parts selection, and tracking delivery dates

COMPANY RESPONSIBILITIES:

• Keeps a customer focus when performing work and communicating both with internal and external customers
• Is always striving to better themselves by taking personal responsibility to learn and grow while helping the department adapt and grow while maintaining a positive and professional attitude.
• Maintains customer confidentiality at all times
• Must follow all Mikron Corporation Denver and customer policies and procedures
• Values Teamwork and Collaboration 
• Leadership
• Strengthens Accountability
• Builds Effective Teams
• Motivates and Develops others
• Manages Conflict 
• Leads with Ethics
• Strong attention to detail
• Well organized, prepared and punctual
• Positive attitude, demonstrating initiative, drive, and passion for the work
• Respect for diversity with excellent intercultural communication skills, openness, and respect towards others
• Seek professional resolution to inter-personal conflicts
• Ability to give and receive feedback in a professional manner
• Flexible with the ability to remain highly organized while addressing diverse responsibilities and maintaining workload
• Result orientated and driven to completion of goals to meet schedules
• Highly responsive and service minded while balancing the need to stay on task and achieve goals
• Motivate colleagues toward successful completion of department and project goals
• Self-motivated: Demonstrate the desire to actively find the best practical solution

 Essential Duties & Responsibilities

• Assign new CUS projects to PM’s and ME’s in SalesForce 
• Weekly review of the Mechanical Engineering projects, monitor progress, and provide feedback
• Responsible for supervising the CUS ME team through the design, assembly, debug, and execution phases of any Customer Service projects
• Weekly review of ongoing projects with PM’s to identify areas of risk in order to mitigate project impact
• Responsible for successful execution project activities to meet the budget, quality, and timelines as defined in the project proposal and cost sheets
• Collaborate with other CUS supervisors and Functional Managers to streamline activities and share technical difficulties/lessons learned.
• Support team during CUS projects at the customer site as needed
• Support customers, at site, as required
• Lead re-occurring team meetings by each role 
• Responsible for accurate project invoicing of CUS projects, the completion customer satisfaction surveys, and execution of post mortem meetings of projects upon their conclusion. 
• Responsible for mechanical design post mortems and implementation of corrective actions
• Ensure Customer Service calendar and SalesForce is accurate and kept up to date to reflect ongoing projects and priorities. 
• Able to organize and lead large meetings with customers, suppliers, and Mikron Team members including leading internal/external project design reviews
• Establish a partnership relationship with the customer at all times.
• Capable to work with excel cost sheets and understand the formulas and the data behind the summaries. 
• Capable to work with Microsoft Project and deliver estimated timelines to customers. 
• Collaborate with Key Account Managers and other CUS Supervisors for project execution activities
• Supports Department Manager in employee matters such as performance feedback, performance management, mentoring, goal setting, corrective action, and discipline.
• Provides feedback to the Employee or Manager (technical and behavior)
• Responsible to respond to customers in less than 24 hours for normal requests and within 1 hour for down type situations
• Support distribution of Sales Force cases to team members and keep Salesforce system up to date 
• Ensure Customer Service calendar and SalesForce is accurate and kept up to date to reflect ongoing projects and priorities. 
• Ability to Multi-task. Be able to handle multiple tasks at the same time, and be able to self manage time constraints
• Support Customer Service personnel- Applications, Engineering, Sales, Customer support, and Parts
• Demonstrate knowledge of the ERP system, Electrical BOM creation, electrical parts selection, and tracking delivery dates

 Required Education, Experience, Knowledge, & Skills 

• BS in an Engineering discipline and 4+ years working experience
• Previous project experience in the automation/medical device manufacturing field.
• Microsoft Suite Experience

 Additional Requirements 

• Must be eligible to work in the United States 
• Must have a valid state Driver license
• Willing and able to travel 20% of the year, including travel with little to no notice.
• Must be available to work overtime
• Ability to work hands on, as a team player as well as independently as needed.
• May be required to work outside normal hours and holidays

Company Offered Benefits

• PTO
• 10 paid holidays (1-2 floating holidays depending on start date)
• Bonus Eligible
• Parental Leave
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & ADD
• FSA, HAS
• Employee Assistance Program
• 401k with matching up to 5%, immediately vested
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities

 *This job will close on 10/22/2025 all applications accepted through 10/22/2025*