Customer Service Operator

Position Summary

The Customer Service Operator (CSO) position is responsible for making a great first impression on all First Southern callers - answering and directing all telephone calls and other inquiries in a timely, efficient, and professional manner.

Key Responsibilities

• Answer and respond to all incoming customer calls effectively and efficiently.
• Profile callers to accurately determine when and where calls should be further transferred.
• Prepare and maintain various records and reports on call volume and activity.
• Provide customer support for Digital Banking, including mobile deposit, password resets, new user enrollment, and mobile app troubleshooting.
• Deliver account-related services such as check orders, account-to-account transfers, and balance information.
• Respond to customer messages through email and secure messaging channels.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Prior banking or accounting experience is preferred but not required.
• Detail-oriented with strong interpersonal communication skills.
• Ability to thrive in a busy environment.
• Ability to handle confidential information.
• Strong computer literacy and open to learning new applications.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.