Customer Service Operator

Are you a customer service professional looking for an opportunity that offers flexibility and work-life balance? Join our team as a Customer Service Operator (CSO) and be a part of our innovative hybrid work model. As a CSO, you will be the first point of contact for client inquiries, providing exceptional service and support. This role combines the convenience of hybrid work with the opportunity to interact with customers, ensuring they receive a positive and efficient experience.

Position Summary

The Customer Service Operator (CSO) is responsible for making a great first impression on all callers. The CSO is the initial point of contact by phone for client questions and inquiries. This position will answer and direct all telephone inquiries in a timely, efficient, and professional manner.

Key Responsibilities

• Serve as the initial contact for all incoming customer calls, delivering effective and efficient solutions.

• Profile callers to accurately determine when and where calls should be further transferred.
• Responsible for accurately maintaining client data and insurance information.
• Responsible for processing specialized functions in a timely manner.
• Collaborate with the team by performing other general operational duties as assigned, supporting the overall success of our customer service efforts.

• High school diploma or equivalent.
• One to three years of customer service experience.
• Excellent communication and interpersonal skills, with the ability to empathize with customers and provide outstanding service.
• Detail-oriented with the ability to multitask and manage time effectively.
• Ability to handle confidential information.
• Ability to use multiple systems and online resources efficiently.
• Ability to obtain and grow an understanding of life insurance and learn how to explain information to clients.
• Strong computer literacy and open to learning new applications.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.