Customer Service Parts Specialist

The Customer Service Parts Specialist will order parts, material or merchandise received by E-mail, telephone or personally from customer or a company employee.

ESSENTIAL FUNCTIONS

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  Edit orders received for price and nomenclature.

  
  


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  Inform customers of unit prices, shipping date, anticipated delays and any additional information.

  
  


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  Enter data into computer to determine total cost for customer.

  
  


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  Record or file copy of orders received.

  
  


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  Ascertain credit rating of customer.

  
  


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  Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.

  
  


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  Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.

  
  


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  Receive and check customer complaints.

  
  


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  Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.

  
  


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  Attempt to sell additional merchandise to customer.

  
  


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  Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.

  
  


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  Able to answer high volume customer phone calls, emails, and in-person requests.

  
  

SKILLS 

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  Computer knowledge (email etiquette, PDF, website navigation).

  
  


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  Bi-lingual – English / Spanish (optional).

  
  


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  Strong communication skills (verbal and written), detail-oriented.

  
  

REPORTING RELATIONSHIP

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  Parts Supervisor

  
  

SUBORDINATE STAFF

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  None

  
  

WORK ENVIORNMENT

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  Onsite in person 5x week

  
  


• $18/HR