Customer Service Print Specialist

FLSA Status: Non-Exempt, Full-time

Workplace: Hybrid 3 days in Office, Chicago, IL

A little about Mixam Inc.

Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service. Our printing solutions combine expert knowledge with the latest technology to give individuals and businesses unparalleled online shopping experiences.

People are at the center of everything we do. Fueled by idea-sharing and collaboration, our diverse and inclusive team leverages every member's strengths and skills to ensure they can grow in a thriving, dynamic environment. Your work will directly contribute to the success of our business and ultimately help customers realize their ideas as tangible, lasting creations.

A little about the job

As a Customer Service Print Specialist at Mixam, you will be the frontline contact for our customers, providing assistance with their print orders, troubleshooting issues, and ensuring a seamless customer experience. This role requires a deep interest of print production processes, excellent communication skills, and a passion for helping customers achieve their printing needs.

What We Need

We’re looking for a Customer Service Print Specialist who is passionate about helping customers and thrives in a fast-paced, collaborative environment. The ideal candidate will bring:

• 0-1 years of experience in customer service, ideally in the print or publishing industry. Entry level individuals will be considered.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and comfort working independently or as part of a team
• Ability to prioritize and manage multiple customer inquiries
• A solid grasp of pre-press and print production processes
• Familiarity with CRM systems and customer service platforms
• Basic knowledge of graphic design tools (e.g., Adobe Creative Suite) and printing techniques
• A high school diploma or equivalent (a degree in Business, Communications, or a related field is a plus)

What You’ll Do

As a Customer Service Print Specialist at Mixam, you’ll be the first point of contact for our customers, helping them through every stage of their print order journey. You will:

• Support customers (60%) by responding to inquiries via email, chat, and phone, offering accurate guidance on order status, products, and print processes
• Resolve issues (15%) by handling standard customer problems independently and escalating complex cases when needed—ensuring follow-up and satisfaction
• Collaborate with your team (15%) by participating in pod meetings, sharing updates, and maintaining strong communication for seamless customer support
• Contribute to process improvement (10%) by offering feedback, suggesting enhancements, and sharing your knowledge to strengthen team performance

What’s In It For You

• Mixam covers above the market standard for Medical, Vision, and Dental at 50% (industry standard is 30%)
• Amazing colleagues (No, really - they are amazing!)
• Short and Long-Term Disability
• Life Insurance
• 15 vacation days
• 5 sick days
• Snacks and beverages at the office
• 100% match up to 3% on 401(k), 50% match at 4-5%
• Ability to help show your true talent - we are a start-up and ever evolving so you have the opportunity to see your ideas turn into initiatives