Customer Service Professional

At this time we are in need of a Customer Service Representative proficient in the Spanish Language—both speaking and understanding. Proficiency in English also a must.

CentraCom is a proven provider of enterprise-grade networking, communications and connectivity services that address a wide variety of telecommunications technologies. Headquartered in Fairview, Utah, the company owns and operates a statewide fiber-optic network comprised of both metropolitan access networks and extensive coverage throughout rural Utah.

A Customer Service Professional serves customers by providing product and service information and resolving product and service problems.

Responsibilities:

• Respond to public inquiries on the selection and availability of services and on billing questions


• Attracts potential customers by answering product and service questions; suggesting information about other products and services.


• Opens customer accounts by recording account information.


• Maintains customer records by updating account information.


• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution while treating customers with respect.

Qualifications:

• Spanish speaking, understanding and writing required


• English speaking, understanding and writing required


• Excellent verbal and written communications skills


• Able to keep calm under highly stressful situations


• Work closely with and get along with co-workers


• Work with frequent interruptions (can multitask)


• Pay close attention to detail

Generous benefits package, including:

• Competitive wage with commissions


• 401K savings plan with 6% match by the company


• PTO leave


• Paid holidays


• Many more