Customer Service Professional

Customer Service Representative

Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Full-Time | Non-Exempt

Pay: $18.00/hour + Monthly $500 Performance Bonus for top Performer 

Call Center Hours: Monday - Friday, 7:30AM - 6:00 PM, occasional Saturdays (till 2PM)

Shifts: 

• Monday – Saturday: 9:00 AM–5:30 PM, with one weekday off, and 8:00 AM–4:30 PM on Saturday


• Monday – Friday: 9:00 AM–6:00 PM

Location:  In office. 5840 W. Cypress Street, Suite F, Tampa, FL 33607

About Us

Rocket Pest Control is a rapidly growing company dedicated to protecting homes, families, and businesses with safe, reliable pest control solutions. We take pride in delivering exceptional service while fostering a culture where employees can grow and succeed.

Position Overview

We are looking for a motivated Customer Service Representative who thrives in a fast-paced environment, taking up to 65 calls per day and is passionate about helping customers. This role offers career growth opportunities in areas such as Sales, Retention, and Operations.

Benefits & Perks

• Handle inbound and outbound customer calls, upwards of 65 per day


• Assist customers with service inquiries, scheduling, and account updates


• Process payments and resolve billing concerns


• Enter and maintain accurate customer records in PestPac


• Schedule inspections and service appointments


• Respond to customer inquiries via phone, text, and email


• Support sales team during high-volume periods


• Meet performance metrics and service goals

Qualifications

Required:

Equal Opportunity Employers

Rocket Pest Control is committed to providing equal employment opportunities to all applicants and employees.