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Customer Service Real Estate

Job Description - Customer Service Real Estate



Benefits:


  • Team Work Environment

  • Training & development

  • 401(k) matching

  • Paid time off

  • Profit sharing






Play a key role in developing and supporting top-performing real estate professionals.


(Location: In person ,New City, NY (with occasional travel to Middletown, NY)
Great businesses don’t just succeed on strategy alone—they thrive on exceptional service, seamless operations, and a culture of excellence. If you have a hospitality mindset, a natural ability to anticipate needs, and a passion for helping others grow, this is your opportunity to lead and serve at a high level.


At Keller Williams Realty - Hudson Valley & Upstate Group, we don’t just help agents build their businesses—we create an environment where they feel valued, supported, and inspired every day. We’re looking for someone who can blend high-touch service with operational efficiency, ensuring our agents and team members receive an experience that exceeds expectations. This role requires a strategic thinker who can manage both the big picture and day-to-day operations, ensuring that real estate services are efficient, effective, and aligned with company goals.  



Why This Role is for You




  • You love creating exceptional experiences – Whether it’s welcoming a new agent, coordinating events, or ensuring smooth operations, you take pride in making people feel supported.


  • You’re a natural problem solver – Challenges don’t intimidate you; they excite you. You take initiative and always find solutions.


  • You have a service-driven mindset – Like a great hospitality leader, you anticipate needs before they arise and deliver proactive support.


  • You thrive in a dynamic environment – Juggling multiple projects, keeping operations on track, and ensuring smooth execution is where you shine.


  • You’re passionate about growth – You’re eager to learn, coach, and continuously improve both yourself and those around you.


Your Key Responsibilities



Agent Success & Coaching – Serve as a trusted resource for agents, providing business coaching, support, and training that helps them scale their businesses.
Operations & Reporting – Maintain structure and organization, generating reports and streamlining systems to enhance productivity.
Onboarding & Retention – Create a warm, welcoming, and seamless experience for new agents while fostering strong engagement among existing agents.
Culture & Community Building – Elevate the energy in the office, ensuring agents feel supported, valued, and connected.
Hospitality & Service Excellence – Go above and beyond to ensure that every agent interaction—whether online or in person—is met with professionalism, efficiency, and a personal touch.
Event & Training Coordination – Organize and oversee agent meetings, training sessions, and networking events, ensuring they run smoothly and add value.



Why Join Us?




  • Work with a top real estate brand – Keller Williams is one of the most forward-thinking and respected companies in the industry.


  • Growth opportunities – We believe in developing talent, and this role has endless potential for leadership and career advancement.


  • A collaborative, high-energy environment – Be part of a team that values excellence, innovation, and impact.


  • Directly impact lives – Your work will help agents build businesses, create financial freedom, and leave lasting legacies.


Step Into a Career That Blends Leadership, Hospitality, and Growth


If you’re ready to make an impact, lead with a service-first mindset, and be part of something extraordinary, apply today.


This is more than a job—it’s an opportunity to shape the future of real estate professionals while growing in your own career. Don’t miss out!

 Location: New City, NY (with occasional travel to Middletown, NY)



Salary: $50,000
Full-Time | On-Site



Compensation: $50,000.00 per year






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