Customer Service Rep

Salary :

$40,000 - 60,000 yearly

Company : American Family Insurance

Job Type : Full Time

Columbia, Mo 65203

Number of Applicants

000+

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Job Description - Customer Service Rep

Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

About Our Agency

We're proud to be a top-performing agency with a proven track record of excellence. Our growth is no accident - It's the result of hard work, integrity, and consistently delivering for our clients.

We're known for our exceptional service and quick turnaround times. We go above and beyond for our clients, and they notice - which is why they stay loyal and refer others.

We believe when a team works well together, everyone wins. From team-building events to day-to-day collaboration, we create a supportive, fun, and energetic environment where people genuinely enjoy coming to work.

We're committed to helping our team members develop professionally. Whether you're new to the industry or looking to advance, we provide training, mentorship, and clear career paths.

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses

Paid training

Paid Time Off

Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Qualifications

Demonstrated customer service experience

Effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Solid knowledge and understanding of basic mathematical skills·

Compensation: $40,000.00 - $60,000.00 per year

Join Our Team. Bring Your Dreams.

We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.

Team Member Career

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.

Original job Customer Service Rep posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service Rep

Job Description - Customer Service Rep

Join Our Team. Bring Your Dreams.

Team Member Career

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