Customer Service Rep

FROST VIRTUAL SOLUTIONS, LLC

Customer Service Representative JOB DESCRIPTION

General Summary: Provides customer service support to Fortune 500 Company’s by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained

Education:  High School Diploma or GED

Must be at least 18 years of age

Must Reside in the United States (Not Hiring in Connecticut, Maryland, Massachusetts, New York, or Oregon.)

Must be a US Citizen or legal resident

Must be willing to service a minimum of 15 hours per week

Frost Virtual Solutions, LLC enables you to: Provide contact center services from home and generate revenue and Service some of the largest companies in the world

COMPUTER HARDWARE:

A desktop/tower computer with a separate monitor is recommended.

• 1.6 GHz Dual-core CPU (processor) or greater


• 4 Gigabytes of RAM or greater


• 1280 x 1024 (SXGA) screen resolution


• 1920 x 1080 (Full HD or 1080p) is recommended.

CORE FUNCTIONS:

• Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal

• Initiates required action for response to customer service requests for order changes, including the

maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

• Ensures and provides quality service to external customers.

• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports