Customer Service Rep

Harcros Chemicals is an employee-owned chemical manufacturing and distribution company headquartered in Kansas City, Kansas, with over a century of industry experience. With operations across North America and a nationwide distribution network, we deliver reliable, high-quality chemical solutions to customers worldwide across industries including water treatment, agriculture, oil and gas, personal care, and more. Safety, sustainability, and exceptional service are at the core of everything we do. 

Harcros Chemicals is seeking a detail-oriented and customer-focused Customer Service Representative to support daily sales and administrative operations. This role is responsible for processing customer orders, coordinating shipments, maintaining accurate records, and serving as a primary point of contact between customers, suppliers, freight carriers, and internal teams.

The ideal candidate is organized, responsive, and able to manage multiple priorities in a fast-paced environment while delivering excellent customer service and supporting efficient business operations.

Essential Duties and Responsibilities

• Manage high volumes of emails, phone calls, and sales order processing activities.

• Serve as a liaison between customers, suppliers, freight carriers, and internal departments to ensure smooth order fulfillment and communication.

• Process customer orders, invoices, credit memos, returns, freight claims, and related documentation.

• Maintain accurate order, inventory, shipping, and customer account records within company systems.

• Coordinate shipments, monitor order status, and communicate updates to customers.

• Perform general office and administrative duties including filing, mail handling, and ordering office supplies.

• Support production scheduling and inventory management activities as needed.

• Review orders and documentation for accuracy and compliance with company procedures.

Experience and Education Criteria

• High school Diploma or General Education Degree
• 1-3 years related experience and/or training
• OR equivalent combination of education and experience

Required skills:

• Someone who is a Customer Focused Professional
• Efficient Multi-Tasking Skills
• Exceptional Communication Skills
• Excellent Organization & Problem-Solving Skills
• Service Oriented

SUPERVISORY RESPONSIBILITIES

None