Customer Service Rep - Civic

DUTIES AND RESPONSIBILITIES

In this part time/ variable hour position, this position provides the highest level of efficiency, time-sensitive, and focused customer service for all visitors to the Anthem Community Council offices. The Customer Service Front Desk representative will answer calls on a multi-line phone system in a professional manner; forwarding callers to appropriate staff; respond to resident inquiries in a timely, focused, efficient, and accurate manner, perform general office duties, filing, special projects and other administrative duties as assigned. Provides resident and administrative support as needed.

ESSENTIAL DUTIES

Greet, acknowledge, and efficiently interact with residents and guests in a friendly, focused, and professional manner.

General administrative duties including telephone communications, word processing, filing, copying, general correspondence, data entry using Excel, and applications such as Outlook and Caliber. 

Excellent, focused communications skills required for written, verbal and customer service.

Must be accurate, perform quality work and maintain confidential information.

Cleans and maintains the work area and other program areas by following the cleaning checklist and performing assigned tasks including setup and clean up after meetings. Includes kitchen cleanup twice daily.

Maintains a safe environment for all who visit the Civic Building

Ensures that established policies and procedures are enforced in a practical, safe manner.

Keep accurate Incident reports and report them immediately to management.

Attend staff meetings as scheduled.

Maintain accurate timecard activity.

Source of accurate, timely, unbiased information for residents seeking information

Screen and respond to high volume of calls.

Maintain conference room schedules.

Process requests for mailbox keys, if and as appropriate, with all associated activities

Obtain incoming mail and distribute as per current policy.

Must recognize that interaction with residents and visitors should be focused and brief to respond directly to issues raised, in a professional and friendly manner, but not extending the interaction beyond addressing the issues raised and responses needed to satisfy the visitor or resident inquiry.

Regular, dependable attendance and punctuality are essential functions of this position.

Other duties as assigned by the manager or director. 

QUALIFICATION REQUIREMENTS  

• Education: A minimum 2 years of High School completed or equivalent, previous experience in a related position helpful
• Experience: Experience working with various computer programs in a strong customer service environment
• Must have aptitude for detailed, highly effective interpersonal and problem-solving skills. Excellent communication skills are also required for this position.
• CPR & First Aid certifications are helpful, but not required.
• Schedule is flexible and variable within our 5-day work week working mornings, afternoons, or early evenings; some holidays, hours/schedules may vary. Applicants must be at least 16 years of age.
• Work location– Anthem Civic Building –3701 W. Anthem Way, #201, Anthem

ESSENTIAL PHYSICIAL FUNCTIONS:

• Must be physically and intellectually capable of operating a personal computer, printer, facsimile machine, phone, and various other routine business equipment items.
• Ability to see well enough to read faint or partially obscured writing or printing with corrective lenses if needed.
• Ability to distinguish between colors.
• Must be able to speak, read and write English so that various types of communication may be conducted with people of various levels of education and capabilities including over the phone.
• Position involves (possibly for extended periods of time): sitting, standing, stooping, kneeling, reaching, pushing, pulling, twisting, bending, lifting, and carrying.
• Position requires ability to exert minimal force of up to 20 lbs. and occasionally up to 40 lbs. of force to move objects.

WORK ENVIRONMENT 

• Must be able to work efficiently, timely, and quickly on more than one assignment at a time with frequent interruptions, changes, and delays. 
• Must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively with a positive attitude and demeanor in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties. 
• The position will primarily be working indoors in a controlled climate but will also include working in an outdoor setting with variable climate which can include rain, sleet, hail, high winds, extreme cold, extreme heat. 

HOURS 

Must be available to work hours between 7:45am-7:00 pm Monday – Friday and rotating Saturdays, and occasional Special Events.