CUSTOMER SERVICE REP - CSR Call Center - ON-SITE Lancaster PA

Customer Service Representative (CSR) - High Volume Call Center - Full Time!

Join the NEFFSVILLE PLUMBING & HEATING TEAM Lancaster PA Office

Are you someone that provides service with a smile?
Do you enjoy working with people and building rapport?
Are you looking for a career with a growing company with many advancement opportunities?

Then come join our team! Bi-LINGUAL a PLUS!!!!

FULL TIME - HOURLY - In-Office position in our lovely Lancaster PA Branch location.

Must have schedule flexibility as this position usually works a few rotating evenings (NOT OVERNIGHT) and day-shift Weekends.

Neffsville Plumbing & Heating is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians. This position is the first line of communication for existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided. This full-time position requires schedule flexibility and includes some pre-scheduled nights and weekend shift work.

THIS IS NOT A REMOTE POSITION - LOCAL CANDIDATES ONLY PLEASE

NEFFSVILLE PLUMBING & HEATING is a member of the MASTER TRADES GROUP - Join our growing family!

Essential Job Functions:
Quickly and efficiently answer and handle high-volume customer calls each shift
Conveys a positive impression of the company while establishing and building long-term customer relationships
Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer's expectations
Correctly addresses customer needs by quickly identifying the best path to resolution, and taking action
Accurately collects and enters all necessary customer information into the day service database
Contributes to the department and company's success by meeting and exceeding all performance objectives
Maintains performance proficiency by staying current on all updates and process changes
Proactively identify areas for process change to improve customer-handling procedures
Accurately collects and enters all necessary customer information into the service database
Communicates effectively and collaborates with all internal departments to satisfy customer needs
Follows up with customers to ensure completion of and overall satisfaction with the service provided
Contributes to the department and company's success by meeting and exceeding all performance objectives
Maintains proficiency of performance by staying current on all updates and process changes
Proactively identify areas for process change to improve customer-handling procedures
Qualifications:

A positive, friendly, and helpful demeanor
A self-starter who will thrive working independently and on a team
Good listener, empathetic, and customer focused
Problem-solving with the ability to prioritize
Organized
Ability to multi-task with attention to detail
Proficiency with computers, especially Microsoft Office software
Delivering exceptional customer service through inbound, outbound calling, and email.
Selling principles
Basic business math and calculations
General office practices and procedures
Basic methods and practices of financial and general record keeping
Telephone sales experience in a Service environment is highly preferred
Experience/Education:

High School Diploma or equivalent required, associates and college degrees preferred.
Compensation:

Based on experience
Benefits:

Competitive Dental, Vision, and Healthcare Plans
401(k) matching
Short-Term and Long-Term Disability
Life Insurance
PTO
Paid Holidays
Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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