Customer Service Rep HHR Attendant

CASINO SERVICE REPRESENTATIVE

“Lives the core values of The Brook Way”. In this role, the Casino Service Representative is a critical brand ambassador of our employee-owned family business and as such must always exemplify the character, hospitality, work quality and work ethic of an Employee Owner

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Depending on experience, the essential duties, responsibilities, points of service and SOPs (Standard Operating Procedures) outlined below may be taught and demonstrated during the Casino Service Representative training process.

• Reports to Slot Manager.


• Provide excellent Guest Service!


• Demonstrate a positive attitude friendly, professional, and efficient interaction with Guests, Co-workers Management and Vendors.


• Requires dependable and punctual attendance and flexibility with working schedule is critical


• Make HHR machine fills and jackpot payouts


• Responsible for preventative maintenance; the ability to notice a potential problem, fix it and/or notify the proper personnel.


• Clean machines and assist in keeping the casino clean and free of debris.


• Makes change for Guests as needed.


• Examine and sign Jackpot tickets and prepare other documents per Departmental SOPs.


• Verify and Pay Jackpot amounts to Guests, per Departmental SOPs.


• Assist with providing necessary information on ticket concerns and report concerns to your Supervisor.


• Provide all necessary information on ticket cashing Kiosks.


• Reconcile daily redemption activity in a timely manner, per Departmental SOPs.


• Load voucher paper/HHR tickets into machines as needed.


• Walk the Gaming floor area and explain game functionality to Guests if requested.


• Perform general maintenance on HHR machines as required such as replacing light bulbs, replacing buttons, clearing bill validators and clearing printer jams.


• Document the maintenance in the Department Repair Log.


• Assist in resolving minor Guest concerns/disputes if needed.


• Oversee projects, issue work assignments and assist as needed in support of casino operations.


• Other related duties including but not limited to complying with the following; Gaming Rules and Regulations, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting


• Ability to learn present and future Company and Departmental Policies and Procedures.


• Adhere to all appearance and uniform standards.


• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings


• All other duties as assigned