Customer Service Rep. I - (Bilingual Required) - Insurance Processing

Description

Idaho Housing and Finance Association is seeking a Bilingual Customer Service Representative I in our Insurance Processing. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology.

The CSR I will take phone calls and emails to process customer requests regarding their Insurance needs. The CSR I will maintain friendly and helpful interaction with IHFA’s borrowers. The CSR I will be able to answer questions regarding Insurance policy requirements, update escrowed insurance details and work with the Servicing Vendor for borrower insurance needs. The CSR I will back up Customer Service calls.

Why Work with Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority.

We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.

It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.

In this role, you will have the following responsibilities:

Customer Service:

• Responds to customer insurance and basic insurance claims inquiries, providing insurance requirements and insurance claim packets.
• Works to meet customer needs and maintain good customer relations.
• Backs up Customer Service phone calls.
• Answers escrow inquiry questions.

Loan Administration:

• Processes borrower insurance needs through a variety of tasks. Sets up manual payments when needed, responds to borrower, agent and servicing vendor correspondence, works various reports to maintain borrowers active insurance.
• Works with the insurance servicing vendor to update borrower insurance information.
• Follow Agency guidelines for insurance processing.
• Perform other duties or tasks as assigned by leadership.

Reliability & Engagement:

• Maintains good attendance and punctuality. Is responsible for adhering to work schedules and ensuring that supervisor is apprised of any schedule changes due to unforeseen appointments or schedule conflicts.

Personal Development:

• Participates in training and other educational classes that will benefit the Association, and the individual as it relates to the job. Is a team player and works toward Association goals.

May perform other additional duties and responsibilities as assigned

Requirements

Position qualifications required are the following:

• 1-2 years of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred.
• Prior experience working customer service in a call center environment preferred. Able to work within Excel spreadsheets preferred.
• Ability to work independently, organize, prioritize and perform job responsibilities. Demonstrates good problem solving skills.
• Ability to be flexible, engaged, reliable and respectful to maintain excellent team and customer relations.

Preferred Qualifications:

• Bilingual in Spanish Required.
• Call Center experience preferred.
• 1-2 years of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred.