Customer Service Rep II

Customer Service Rep II

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Date: May 24, 2024

Location: South Bend, IN, US, 46634-4002

Company: Hubbell Incorporated

Job Overview

To act as a liaison between the agent/customer and factory. Responsible for incoming orders. Answer inquiries from our sales agencies and customers. Work on special projects that are delegated by management.

A Day In The Life

Maintain satisfactory customer/agent relations

Enter purchase orders into SAP system

Maintain status of purchase orders

Respond to customer/agent inquiries

Expedite orders

Work with shipping facilities to insure expedient service

Process customer/agent complaints and take corrective action

All sales support activities

Work with production to satisfy customer needs

Review consigned stock replenishment reports and release consigned agent truckloads

Monitor and reduce backorders

Resolve open freight issues

Process returns for credit

Issue credit and debit memos

Assist in duties of other correspondents in their absence

Answer telephone calls

Maintain customer information files

What will help you thrive in this role?

Must possess strong communication skills

Must be responsible, responsive, thorough and organized with an eye for detail

Must understand the importance of interaction between departments within the company

Must be customer driven

Must possess and apply a broad knowledge of principles, practices, and procedures of customer service to the completion of difficult assignments.

Must work well independently and with a team

Bachelor’s degree preferred

2-5 years of customer service experience preferred.

Proficient in use of Microsoft 365 including Outlook, Teams, Excel

Competencies

Building Relationships and Networks

Coaching and Developing Others

Communicating and Influencing

Continuous Improvement

Customer Focus

Initiative and Drive

Innovation and Change

Planning, Organizing, and Decision Making

Positive Approach and Stress Tolerance

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.