I

Customer Service Rep IV

icon building Company : Intelliswift
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Customer Service Rep IV

Company Description

My name is Soujanya. Kothuri My contact number 510-370-4561 and I'm a staffing specialist at Intelliswift, a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients and we currently have a job opening that may interest you. Below is a summary of the position

Job Description

Job ID: VMWJP00003247

Job Title: Customer Service Rep IV

Job Duration : 4 Months

Client: VMware Inc

Location: Broomfield, CO United States

Job Description:

Description This is not a technical position.

This position is responsible for:

  • monitoring and triaging phone queues
  • working with call center managers to ensure resources are available to answer phones
  • some scheduling
  • other duties as needed
  • Provides front-end non-technical support for Client's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.
  • Work hours comprise of shift patterns, weekends, and holidays to cover a 24 X 7 period.
  • Create, research and update service requests. Route service requests to appropriate product support teams.
  • Interface with Global support teams and Field personnel. Implement escalation procedures as required. Execute Business Continuity procedures if needed, according to established protocols.
  • Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e.
  • problems with the network, operating system, telephony, etc. Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service.
  • Performs Tiered Services enforcement based upon customer's contract level and routes these customers appropriately Performs other duties as required.
  • Alternate Job Title
  • Customer Service Rep IV

Thank You & Regads……

Soujanya. Kothuri

Sr. Technical Recruiter

Additional Information

NICE TO HAVE:

Original job Customer Service Rep IV posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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