Customer Service Representative

KIA of Riverdale

Job Description

KIA of Riverdale is seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience with our dealership.

Responsibilities

• Greet clients when coming into service


• Make outbound phone calls to inform past clients parts have arrived 


• Make outbound calls for pending surveys


• Text clients for upcoming appointment confirmation


• Text clients for pending survey responses


• Review loaner vehicles out with clients for status updates


• Provide status updates to inbound calls and clients waiting in sales waiting room

Qualifications

• High school diploma or equivalent; additional education is a plus.


• Previous experience in customer service, preferably in the automotive industry.


• Excellent communication and interpersonal skills.


• Ability to multitask and handle stressful situations with professionalism.


• Proficient with computer systems and customer management software.


• Strong problem-solving skills and attention to detail.


• Positive attitude and a team player mindset.