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Customer Service Rep (Manufacturing)

icon building Company : Ponca City Development Authority
icon briefcase Job Type : Full Time
icon geo-alt Ponca City, Ok

Number of Applicants

 : 

000+

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Job Description - Customer Service Rep (Manufacturing)


Candidates who apply for this position must have some experience working in a manufacturing environment. 

Job Summary: 

Receive and process incoming orders for overhead doors/parts/merchandise.   Generally receives orders via phone, fax, or email. Overflow duties include informing customers of receipt, prices, shipping dates, delay and preparing quotes.

Responsibilities:
  • Enter and approve orders from customers received by phone, fax, or email the same day they are received. Main daily task is data entry of orders.
  • Input and properly process orders once entered.
  • Answer all incoming customer calls providing professional assistance and service in addition to follow-up, as needed; insuring needs of the customer are met.
  • Check and respond to emails throughout the day.
  • Transfer calls and take messages.
  • Quote customer price, discount, and availability as requested within 24 hours of request.
  • Respond to expedite requests received from customers.
  • Obtain customer technical information or request special quotes if necessary.
  • Confer with management or Customer Service Claims Rep to resolve problems or issues.
  • Attend training and assist new employees with training.
  • Follow-up and assist co-workers in completing daily tasks.
​​​​​​​Qualifications/Education
  • Education and/or Experience:  High school diploma or general education degree (GED). Three to five years related experience and/or training; or equivalent combination of education and experience.
  • Computer Skills:  To perform this job successfully, an individual should have 10 Key knowledge, Microsoft windows and excel.
Other Skills and Key Competencies:  Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines.  Friendly, courteous, service-oriented, professional, outgoing, remain calm and professional in a busy environment.  Detail oriented and recognize problems, identify possible causes and resolve routine problems.  Team player with a "can do" attitude that can work in a fast-paced environment. 

Requirements:
  • Strong communication and interpersonal skills (written and verbal)
  • Strong analytical and problem-solving skills.
  • Proven attention to detai1 and proficiency using Microsoft Products. 
Physical Demands
  • Prolonged sitting behind a desk.
  • May be required to occasionally lift up to 20 lbs.
  • Occasionally walk the manufacturing floor for familiarity of product and processes​​​​​​​


 
Original job Customer Service Rep (Manufacturing) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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